Live-English.net Privacy Policy
Last updated: February 24, 2026
Live-English.net is committed to protecting your personal data and ensuring full transparency regarding how it is collected, used, and stored. This Privacy Policy explains how we process personal data when you use our website, services, and applications (collectively, the “Services”).
This policy complies with the General Data Protection Regulation (GDPR) and other applicable data-protection laws.
By using our Services, you confirm that you have read and understood this Privacy Policy.
1. Data Controller
The data controller responsible for your personal data is:
Live-English.net
Online language training services
Email: admin@live-english.net
Live-English.net is operated from Israel and serves clients internationally, including the European Union.
For any privacy or data-protection request, you may contact us at the email above.
2. Scope
This Privacy Policy applies to:
- Website visitors
- Students and clients
- Prospective clients
- Teachers and collaborators (where applicable)
It covers all services delivered via our website, Zoom, email, messaging platforms, and related tools.
3. Personal Data We Collect
3.1 Data Provided Directly
You may provide:
- First and last name
- Email address
- Phone number
- Location and time zone
- Zoom username
- Biographical or professional information
- Learning objectives
- Messages exchanged with teachers or administration
- Feedback and lesson notes
3.2 Automatically Collected Data
We may automatically collect:
- IP address
- Device/browser data
- Login and session information
- Lesson attendance and scheduling data
- Usage and navigation behavior
- Cookies and analytics data
3.3 Payment Data
Payments are processed via secure third-party providers.
We do not store full credit-card details.
We may receive confirmation data such as:
- Payment status
- Transaction reference
- Billing name
4. Lesson Recordings, Transcripts and AI Tools
4.1 Recording of Individual Lessons
Individual lessons are not recorded by default.
Recording may occur only:
- With the student’s prior explicit consent, and
- For internal pedagogical or quality-assurance purposes.
Students are informed in advance and may refuse without any impact on their lessons or services.
If consent is withdrawn, recording stops immediately.
Recordings are:
- Accessible only to authorized staff
- Never shared publicly
- Never sold or transferred
4.2 Recording of Group Lessons
Group lessons may be recorded for internal pedagogical review and quality assurance.
Legal basis: Legitimate interest in maintaining teaching quality and internal training standards (Article 6(1)(f) GDPR).
Participants are informed in advance when a session will be recorded. When possible, alternative non-recorded sessions may be offered.
If a participant objects to being recorded, they may contact
admin@live-english.net before the session to request access to a non-recorded session where available.
Recordings are used strictly for internal educational purposes and:
- Accessible only to authorized Live-English.net staff
- Never shared publicly
- Never sold or transferred to third parties
Participants have the right to object to this processing under Article 21 GDPR.
4.3 Retention Period for Recordings
When recordings occur:
- Stored securely
- Automatically deleted after 30 days
- Earlier deletion available upon request
Deletion requests: admin@live-english.net
Once deleted, recordings cannot be restored.
4.4 Lesson Transcripts and Smart Reports
With user consent, lesson transcripts may be generated to produce structured feedback (“Smart Reports”).
Safeguards:
- Removal of direct identifiers where possible
- Secure processing
- Restricted internal access
4.5 Use of Artificial Intelligence Tools
We may use secure AI tools (including OpenAI systems) to generate lesson summaries and feedback.
No unnecessary personally identifiable data (such as phone number or payment data) is transmitted.
Processing is based on:
- Contractual necessity (delivery of learning service)
- Legitimate interest (service improvement)
- Consent where required
5. Legal Basis for Processing (GDPR)
We process personal data under:
Contractual necessity
To deliver lessons, manage bookings, and provide services.
Legitimate interest
To improve services, ensure quality, maintain security, and prevent fraud.
Consent
For:
- Lesson recordings (individual)
- Marketing emails
- Certain analytics/cookies
Consent may be withdrawn at any time.
Legal obligation
For tax, accounting, and regulatory compliance.
6. How We Use Personal Data
We use personal data to:
- Deliver lessons and services
- Manage scheduling and accounts
- Provide pedagogical feedback
- Communicate with users
- Improve service quality
- Ensure platform security
- Comply with legal obligations
We do not sell personal data.
7. Data Sharing
We share data only when necessary:
- With teachers delivering lessons
- With secure service providers (hosting, email, payment processors)
- When legally required
- With user consent where applicable
All providers are bound by confidentiality and data-protection obligations.
8. International Data Transfers
Some providers may process data outside the EEA.
Where this occurs, we rely on:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions
- Other lawful safeguards
As Live-English.net is operated from Israel, data may be processed in Israel, which is recognized by the European Commission as providing an adequate level of data protection.
9. Data Security
We implement appropriate technical and organizational measures:
- Encrypted connections (HTTPS)
- Restricted access controls
- Secure storage systems
- Password-protected accounts
- Periodic security review
No system can guarantee absolute security, but we apply industry-standard protections.
10. Data Retention
We retain data only as long as necessary.
Typical retention periods:
- Active student account: duration of service
- Inactive accounts: up to 24 months
- Billing data: up to 10 years (legal obligation)
- Support emails: up to 24 months
- Lesson recordings: maximum 30 days
Users may request deletion at any time.
11. Your Rights Under GDPR
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
To exercise your rights:
admin@live-english.net
We may request identity verification before fulfilling requests.
12. Right to Lodge a Complaint
If you are located in the EU/EEA/UK, you have the right to lodge a complaint with your local data-protection authority if you believe your data is not handled in accordance with applicable law.
13. Cookies and Analytics
We use cookies and similar technologies to:
- Ensure website functionality
- Analyze traffic
- Improve user experience
You can control cookies through your browser settings.
14. Children’s Privacy
We do not knowingly collect personal data from children under 16 without parental consent.
Where required, parental authorization is requested.
15. Third-Party Links
Our website may contain links to external sites.
We are not responsible for their privacy practices.
16. Business Transfers
In the event of a merger, acquisition, or sale, personal data may be transferred to a successor entity under the same confidentiality obligations.
17. Contact
For all privacy-related requests:
Live-English.net is committed to maintaining a secure, transparent, and respectful learning environment for all users.