Welcome to Live-English Knowledge Base. In the Knowledge Base, you will find the answers to your questions. If you have questions that have not been answered yet, please email us at learning@live-english.net

Getting started

  • The trial lesson
  • What do you need to get started

The Member Area

  • Booking BASIC lessons
  • Booking PRO lessons
  • Booking PREMIUM lessons
  • Differences between the formulas
  • Canceling a lesson
  • Course expiring soon
  • The Study Box
  • Sending messages to my teachers
  • Changing my time zone
  • Updating my contact details

Technical questions

Teaching questions

  • Who are the teachers
  • Optimal lesson frequency
  • How does a lesson take place
  • What if I can’t attend a lesson
  • Feedback reports

English Courses

Orders and refund

  • How long is my course valid for
  • How can I get a refund
  • How can I access my invoices
  • The free trial lesson